Customer Success Executive - London, United Kingdom - GWI

GWI

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Executive

Location:
London, UK

Office requirement:
Hybrid 1x Week

Employment type:
Permanent

Job level:
Junior/Associate

At GWI we're always looking for
extraordinary people who thrive on making an impact.

Right now we're looking for a
Customer Success Executive to play a key role in our Customer Success team
in London.

If that's you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

Sounds great, what will I be doing?:

As our
Customer Success Executive you'll be responsible for helping clients to realise value from GWI's product offering and support revenue growth across their book of business.

As our client base is growing rapidly, we are looking for new team members to come in and support our top tier clients.

It's also fun; shaking things up is what working for a growing company is all about. So you'll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow.

What do I need to bring with me?:
You'll need to be able to demonstrate the core skills this role requires.

Here's what the team will be looking for in you:

Ability to bring stories to life and present with confidence

Strong analytical skills with a high attention to detail

Team player, able to build strong relationships with colleagues

Highly organized and able to juggle multiple tasks at once

Equally important is attitude.

Remember, we want extraordinary people to shake things up, question the status quo, never settle for OK, and always look for a better way - because that's how progress happens.

Interview steps:

Preliminary phone screen with the Talent Team

First interview with the hiring managers

Second (and usually the final) interview with the hiring panel, often including a presentation, followed by a
Values Conversation with members of the wider GWI community.

Don't be alarmed if you do have one other stage in the process, it's all part of the plan for some of our roles.

Who will I be working for?:
GWI is modernized consumer research - global, on-demand, and accessible to everyone, not just data experts. It's a platform designed for companies that want fresh and insightful data about their consumers. Values, purchase journeys, media usage, social media habits - we cover it all.

With data representing nearly 3 billion people across 50+ countries, GWI has become the go-to for agencies, brands, and media companies that want to know what really drives their audience to action.

Since launching in 2009 we've grown at a healthy pace, and to maintain this growth we need more extraordinary people. Hence this ad. Hence you.

We
think big (to make an impact), we
ask why
(to find a better way), and we show respect** (to everyone, at every level, all the time).

Those are our values, exemplified by our leadership team, and they're a big part of what we're looking for in you.

What's in it for me?:

You'll do the sort of work that got you excited about your career in the first place - not as a cog in a machine, but as an individual whose contribution matters.

So
gigantic job satisfaction comes as standard, but it's only part of the package.

You'll also get:

Tons of days off:25 days annual leave | Xmas office closures | Unlimited sick days

More than a great salary:
Employee share scheme | Health cash plan | 4% pension plan matching

Great work-life balance: Flexitime | early Friday finishes | Work-from-anywhere options

Family-focused flexibility:Carer days | Enhanced parental leave | Health cash plan for your family

A commitment to YOU:
Accredited learning programs | A commitment to mental and physical health | Reward and recognition programs | Career development opportunities

A commitment to the community:
DEI committee | Volunteer options | 100% donation matching | Payroll giving options

Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.

Diversity & Inclusion:

We take D&I seriously, and not just because it's so obviously the right thing to do.

We're a global data business, so it's essential our data reflects the global reality. Putting diversity into practice like this literally makes our business stronger.
That's why we strive to make our offices - and our teams - as diverse as our data.

Want to know more? Take a look at our
Life Page on LinkedIn to learn more about our D&I initiatives.

The point is, GWI is a place where you can genuinely feel at home, express yourself and make your mark - whoever you are.

- #li-hybrid_