ICT Remote Support Analyst - London, United Kingdom - ABN AMRO Bank N.V.

Description

The Global Execution Services (GES), Functional Support Analyst will report to the GES, Functional Support Manager/Global Support Co-ordinator.
GES is a department which services clients access to global derivatives, equities, commodities and FX markets to complement the clearing services of ABN AMRO Clearing Bank N.This is not a IT Support or IT Developer role).

• Risk, Compliance, Commercial Support, Relationship Management and IT;
• GES provides the following products/services to its clients: A comprehensive knowledge of supporting Trading Technologies, trading software and proficiency in financial exchange GUI's is essential for this role.

The mission is to provide a service that clients use to access global derivative, securities, commodities and FX markets using the memberships of ABN AMRO, or where they access markets via infrastructure provided by ABN AMRO.

Provide support to traders' using the ABN AMRO GES infrastructure to trade. Provide support for ABN AMRO Clearing Clients.

• Set up new traders and remove old traders from the trading systems, enabling accounts, and connecting trading keys, passwords to exchanges to allow for traders to go live, or be restricted as required.
• Vendor testing and documentation of test results.
• Work with all GES global teams – participate in cross training and knowledge sharing activities.
• Administer risk limits in AACB trading systems and exchange GUIs.
• Handle customer complaints in an effective and productive manner, and prepare a lessons learnt document.
• Promote new GES business and build good relationships with existing clients.
• Keep Risk department informed of any information that would help them in performing their duties.
• Manage Day to Day activities in line with existing Level 1 risk and Controls
• Produce accurate billing for clients of GES on a monthly basis.
• We serve clients in the retail, private banking and corporate banking sectors. We are also present internationally in a number of specialist activities, such as Corporate and Commercial Banking, Asset Based Finance and Clearing.

The shift towards sustainability is one of the most important challenges of our time. Supporting our clients at times that matter has always been our role and our responsibility.

Our strategy goes far beyond financial value:
we want to accelerate the transition to sustainability. We do this by supporting and advising our clients in order to facilitate their sustainability shift. Support our clients transition to sustainability
Reinvent the customer experience
Our strategy requires a culture of working together and permanent learning. It's only with this mindset that we unleash the best in ourselves to deliver a high standard of performance.

ABN AMRO's culture is the catalyst for the evolution in which we find ourselves:
our people are imaginative, trust each other and do just that little bit extra to help clients.
Corporate and Institutional Banking which includes Corporate Banking, Clearing, Global Markets - Sales & Trading and Financial Institutions
Commercial Banking which includes Asset Based Finance and International Desk, which provides transactional banking services

Our business lines are supported by a number of functions such as Risk, Compliance, Legal, IT, Finance (Including Tax), Business Management and Human Resources.

Ideally degree educated, or a strong academic record to at least GCSE and/or A Level standard (including mathematics).
Experience in a execution and Electronic Trading support support role.

• Understanding of Financial Markets including both futures/options and equity markets.
• Understanding of the functionality of trading software (Trading Technologies/ FIX engines)
• Good working knowledge of MS Office
• Tableau
• SQL

Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. In the UK, in the Netherlands or elsewhere in our international network. We have identified that the following types of flexible working may be suitable for this role in principle.

Any requests will be determined in line with our Flexible Working Policy:

Type of Flexible Working Likely to be suitable
Remote Working Yes minimum 3 days per week in the office
For more information please contact Niki Champion, Senior Resourcing Partner, .abnamro.