Emea Junior Trainer - London, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Responsibilities:

Deliver including inperson and virtual instructorled training
Engage directly with users on a daily basis by providing onsite support
Understand the different roles of end users, including bankers, business managers and administrative staff
Assist with the creating and maintaining training materials, user guides and Confluence pages
Continuously enhance technical instructional delivery and presentation skills
Work with Subject Matter Experts to ensure quality, accuracy and consistency of training content
Collect enduser feedback for the broader technology team to incorporate into future design/enhancements

Job Qualifications:

The ability to communicate clearly and confidently to all levels of seniority in a highpressure environment
Proficiency in developing and delivering various training materials and modalities, including inperson, virtual and digital training
The ability to adapt to fast changing situations and problem solve
Excellent interpersonal skills
The ability to rapidly learn new technologies/tools and context of usage
Interest in technology and the latest apps

Experience Required:

Minimum 12 years of Training and/or Business Analysis experience
Financial Services experience ideal, but first class customer training also considered
Experience in working with different levels of stakeholders ideal

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce.

Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements.

Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans