Usher - Northampton Combined Court - HM Courts and Tribunals Service

HM Courts and Tribunals Service

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £19,932
Job grade:

Administrative Assistant
AA
Contract type:
Fixed Term
Length of employment:
For a period of up to 18 months
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

This position is based at NORTHAMPTON COMBINED NORTHAMPTON, NN1 3HQAbout the job

Job summary:

Please refer to Job Description
Job description:

Pay Grade:
AA

Who are we?
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms.

It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it.

From some of the most vulnerable people in our society, to families in crisis, claimants, and commercial businesses - we have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

What will you be doing?
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work.

You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently.

You will also carry out some general clerical work as required to support the work of HMCTS.

An Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected.

You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress.

We are looking for resilient, resourceful, and adaptable individuals who can show they have the experience required to deliver in a fast-paced organisation and can thrive in an environment that is changing constantly.

You will need strong organisational and communication skills as well as being a good team player.

You will demonstrate a strong ability to prioritise workloads, adapt to changing priorities and most importantly put the customer at the forefront of everything you do.

Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

Key responsibilities may include:

Administration

Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
Providing support to colleagues & judiciary outside of court / hearing times
General clerical work, including use of computers and Switchboard
Filling out forms
Operating recording equipment and maintaining records of recordings of hearings
Sort and deliver lists of hearings for internal & external notice boards

Correspondence

Completing standard forms, etc where the information is clearly defined.
Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.

Post Handling

Opening, sorting, distributing and dispatching post as required
Collecting and delivering post from appropriate offices

Monitoring Stock

Ensuring Court rooms are supplied against requirements for relevant forms and stationary
Collecting and delivering stationary around the offices

Data Entry and recording

Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g. issuing jury payments, spending petty cash under instruction.

Operating equipment

Office and court equipment e.g. computers, scanners, photocopiers, switchboards, messaging equipment, tape, and video recorders etc.

Handling telephone calls

Answering standard enquiries and passing messages to others.

Arranging meetings

Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
Using electronic diaries

Reception of parties to court

Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
Answering face to face enquiries
Keeping parties informed of changes eg, of courtrooms and hearing times

Other duties
The post holder is required to work in a flexible way and undertake any other