Head of Customer Service - Warwick, Warwickshire, United Kingdom - 3ECRUIT

Description

Global leader in Additive Manufacturing
We are seeking a dynamic and experienced Service Manager to join our team in the United Kingdom.

As a Service Manager, you will play a crucial role in ensuring the smooth and efficient delivery of high-quality services to our clients.

You will be responsible for overseeing the service team, managing client relationships, and implementing strategies to enhance overall service delivery.

Your team is the first point of contact for all service-related matters from/towards our customers. At the top of your team, you manage all the service requirements of our customers. Additionally, it is your responsibility to define and implement individualized service solutions for our customers.

You are the main interface to the customer when it comes to escalated service cases and you are the main contact to the central/headquarter service organization.

You drive continuous improvement activities when it comes to the relevant Service processes in cooperation with the headquarter, internal and external SLAs and KPIs.

In order to continuously improve our service products, you make sure that our customers' feedback and requests are heard and processed in the organization.

You are also responsible for resource and budget planning as well as aligning and implementing the global service strategy in your particular area of responsibility.

You provide your input and expertise in overarching projects and make sure that novelties and changes are being implemented accordingly in the areas of your responsibility, e.g.

the new "Service Operating Model" or the development of new digital service products.
Strong and experienced people leader with extraordinary interpersonal skills and experience in a similar service manager role
Fluent English skills , plus willingness to travel (approx.