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- Support the Development Team in delivering the Development Programme through management of the defects process.
- Provide excellent customer services to our customers by acting as the first point of contact for all queries and complaints regarding defects.
- Provide administrative and diagnostic support to the team to ensure all defects are dealt with in a timely and accurate manner.
- Have a proven track record of working within a new build customer care environment
- Have experience of working with multiple diverse stakeholders and customers in a pressured environment
- Have experience of completing administration and business support tasks to agreed quality and time standards
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C's
After Care Officer - Warrington, United Kingdom - Torus Group
Description
We are now looking for an After Care Officer to join the Development team, on a full-time permanent basis. The role will include the logging, monitoring, and general management of the 12 months defects process, engaging with external Contractors to build relationships that ensure the defects process is a seamless one for both Torus and the Customer.
This is a significant role in which you will:
To be successful in this role you will:
PLEASE NOTE:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;