Waiting List Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust
Description
Band 3Main area
- Endoscopy
Grade
- Band 3
Contract
- Permanent
Hours
- Full time hours per week
Job ref
B
Site
- City Campus
Town
- Nottingham
Salary
- £21,730 - £23,177 per annum
-
Salary period
- Yearly
Closing
- 23/03/2023 23:59Job overview
We currently have a post for a Full-time Waiting List Administrator working in our expanding Endoscopy service which covers City Campus, Treatment Centre and QMC Campus.
Working full-time 37.5 hours per week across Monday to Sunday between the hours of 7.30am pm on a flexible fair share rota basis.
You will also be responsible for booking patients onto the correct waiting list within the appropriate time frame and other administrative duties which include covering our busy front facing reception area.
You will be a conscientious and enthusiastic team player with excellent organisational and communication skills with a sound administrative background.
You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
The ability to manage your time and prioritise your workload whilst remaining patient focused is essential as well as an excellent telephone manner.
You will be responsible for welcoming patients to the Endoscopy Unit covering reception duties, listing patients onto the appropriate waiting list and then contacting patients to book them an appointment within the correct timescale alongside other administrative duties.
Working for our organisation
This is a busy and fast paced department where no two days are the same. It's challenging but rewarding work
Detailed job description and main responsibilities
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking their admission to hospital, using hospital IT systems e.g.
Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.
Ensure all relevant patient information is recorded on the Trust's IT systems and updated accordingly in line with Trust Access Policy and Procedures
Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times
Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required
Be responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach, including 28 day target for cancelled ops.
Ensure any patients who have not responded to letters, or do not attend pre-operative assessment clinics are contacted in line with the Trust Waiting List Policy.
Undertake any other duties and responsibilities, which may reasonably be required.
Deputise for the Waiting List Co-ordinator where appropriate
Person specification
Training & Qualifications
Essential criteria
- GCSE Level or equivalent in Maths/English Grades A-C
- Able to use Microsoft Office
- NVQ level 2/3 Buisness Admin
Essential criteria
- Demonstrate knowledge of waiting list processes
- Recent past NHS experience
- Knowledge of waiting list processes
Essential criteria
- Ability to develop good working relationships at all levels in a hospital environment
- Ability to deal tactfully with a wide range of people including patients
- Ability to priorities work and use initiative
Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Coordinator
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.
Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
Salary:
The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence:
All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy:
NHS employees within the East Midlands
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