In Store Operations Specialist - West London, United Kingdom - Victoria's Secret

Victoria's Secret
Victoria's Secret
Verified Company
West London, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description
The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth.

They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling.

They are responsible for developing plans/training associates to support & execute operational activities consistently.


Generalist/Non-Generalist:


Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.

Key responsibilities

  • Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks
  • Leads delivery teams ensuring product availability is flawless and delivered in a timely manner
  • Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent
  • Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner
  • Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels
  • Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard
  • Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections
  • Supports overall store by demonstrating & training all brand and store initiatives
Qualifications/Preferences

  • Ideally has a minimum of 1 years experience within a customer service focused or store operations environment
  • Exhibits an authentic desire to exceed the customer's expectations Proven ability to meet or exceed goals preferred
  • Demonstrates a sense of urgency
  • Has a healthy, competitive spirit, while maintaining a team focus Is resilient and bounces back quickly from setbacks
  • Pursues opportunities to take on more responsibility
  • Seeks out coaching from leaders and peers to improve productivity; leads own learning
  • Demonstrates ability to improve customer satisfaction and drive customer loyalty
  • Demonstrates excellent store operational skills
  • Schedule flexibility that includes evenings, weekends, holidays, and nonbusiness hours
Key behaviours/Approach

  • Ability to communicate effectively; both verbal and written
  • Ability to form an effective and positive working relationships with other team members
  • Ability to work in a team environment to achieve goals
  • Have a genuine passion for retail
  • Demonstrate genuine desire to provide excellent customer service Ability to multitask with attention to detail
  • Enthusiastic and positive attitude to work
  • Strive towards our best place to work ethos

Job Types:
Full-time, Permanent


Schedule:

  • 8 hour shift

Work Location:
One location
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