Operations Administrator - Aberystwyth, Ceredigion, United Kingdom - Proactive Personnel Ltd

Description

Proactive Personnel are recruiting for an operations coordinator to work for an outdoor playground equipment designer, as an aftersales administrator.

You will work closely with the Aftersales Manager to provide a high-quality aftersales department that delivers excellent levels of customer service to customers.

• Additional 3 days of whole company paid leave over the Christmas Period (in addition to your annual leave entitlement)
• Enhanced sick pay scheme
• Online benefits portal with financial savings on lifestyle products, training, and well-being
• Comprehensive 1 to 1 training and development, which continues throughout your time with the company.
• A new, modern office and production facility based just outside Chester

Answer and react efficiently to all inbound enquiries to the business via phone, website, email, post or another method, providing first-class customer service at all times.

• Liaise with field operatives providing updates on current jobs/site visits.
• Communicate with our dedicated hotel booking company to arrange accommodation for the maintenance & operations teams.
• Using Sage line 50 accounts software to process sales orders and carry out the full sales order processing (SOP) process.
• Send feedback surveys to customers to ensure customer satisfaction and look for ways to continually improve.
• Adhoc duties as required by the business.

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