Band 4 Patient Navigator - London, United Kingdom - Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Patient Navigator

Part-time 18.75 hours per week - Tuesday, Wednesday and Thursday

We are seeking a highly motivated and enthusiastic person to work as part of the HSEP team to support patients through pathways, monitoring progress and identifying potential breach patients - taking appropriate action to avoid these.

The post will involve working as part of a team within the HSEP,Acute Medicine and Stroke service to ensure that all administrative functions for patients from the time of GP referral to the time of discharge/treatment are coordinated in line with specific care pathway instructions/targets to facilitate the smooth running of the patients' journey.

This demanding post requires excellent interpersonal and organisational skills, and the ability to communicate at all levels.

A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks/objectives.

This is an exciting opportunity that involves working as part of a friendly, but very busy team/service.

This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.

Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
Ensure that simple tests or preinvestigations have been ordered where necessary.
Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
Arrange transport (in line with trust procedure) and translation services where necessary.
Identify and seek to resolve bottlenecks or delays in the patients' pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow

- up appointments) as directed by the clinicians in line with the clinical pathway and the patient's individual needs to prevent multiple hospital attendances.

Monitor clinic lists to assess workflow and escalate any issues where necessary.
Ensure the patient understands their care pathway and is aware of appointments and any changes.
Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.