- Supporting your global EY team with the day-to-day client contact and delivery, being a route of escalation for members of the team if they cannot move issues forward.
- Act as the main day to day client contact for ad hoc questions and queries, building a relationship based upon trust and doing the right thing.
- Ensure we are using our best practise documentation, and that agreed procedures and processes are adhered to on your engagements.
- Ensure that our suite of technology tools is providing the output required to meet our contractual obligations.
- Engage proactively on internal client catch ups, conference calls and Teams meetings - discussing the key activities you are working on & detailing required preparation for upcoming client meetings.
- Outside of day-to-day client service activities, you will be a key support for the EY network on proposals and pricing requests.
- Support the senior management to drive business development within your engagement and the wider team.
- As a Manager at EY, you will actively be involved in the coaching and development of more junior members of your team and can become involved in career guidance for the wider team.
- Be a deadline driven Project Manager – demonstrable Project Management experience and/or a relevant Project Management qualification would be advantageous.
- Ideally, you will have experience of managing others.
- Ideally, you will have experience of managing external client relationships & engaging with senior stakeholders.
- The capability to continually re-prioritise tasks.
- The ability to resolve issues.
- Strong team player, with the ability to successfully work with an extended team, in multiple jurisdictions.
- Degree level qualification or equivalent, or proven work record in a similar environment.
- Excellent communication skills – both written and verbal.
- Excellent MS Excel & Word capability.
- This role does not specifically require tax or accounting qualifications or experience, but previous experience in these areas would be extremely beneficial and local qualifications in these fields would be welcome.
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
Financial Services - Newcastle upon Tyne, United Kingdom - EY
Description
The opportunity
We are looking for an experienced Manager to join our busy and thriving team. Our team is a true mixture of individuals from various backgrounds – from Finance and Tax to Project Management, all with a common desire to provide excellent client service.
This is a very exciting time to join our specialised Service Management team as we are looking to grow due to clients demand for our service globally.
The team
Our service management professionals lead multi-country, multi-service GCR engagements. They are responsible for managing the contracting and transition processes, supporting the clients finance and tax transformation, leading client relationship management and ensuring exceptional client service throughout the life of our large global contracts. They are also responsible for developing our GCR service offerings, with opportunities to become involved in business strategy. Additionally, they work with colleagues around the world to lead pursuits and market development activity.
Your key responsibilities
As a Manager within our team you will be working on a varied and global portfolio of client engagements – ranging in size and complexity. These clients will be household names and you will be managing an innovative EY Service Management team, ensuring a high-quality delivery of compliance and coordination services. You will:
Skills and attributes for success
To qualify for the role you must have
What we look for
An energetic team player with the ability to build strong working relationships with client and EY teams alike. Someone who can manage issues through to successful resolution, strengthening the client relationship. A results-driven candidate with the capability to add financial value to an engagement and bring innovation to their clients.
What we offer