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- First and second level end user support (on-site)
- Installation, maintenance and administration of notebook's, peripherals and mobile devices
- Performing administrative support (e.g. access management)
- Diagnosing and resolving technical issues
- Escalating problems where necessary to management or third-party suppliers
- 3-5 years of experience in end user computing
- Excellent stakeholder management skills
- Pro-active user centric mindset
- Knowledge of Asset management, M365 and SharePoint
- Knowledge ticketing tool like Service Now
Deskside Technician - Folkestone, United Kingdom - Stefanini Italia Srl
