Service Advisor Man Truck Swindon - Harwoods Group
Description
Job Purpose:
To ensure that maximum utilisation of the workshop and customer satisfaction is achieved. To invoice Workshop Sales.
Responsibilities:
- To plan the forward capacity to the workshop
- To canvass for and accept bookings for the workshop in order to fill available capacity
- To correctly interpret customer or internal instructions and complete job cards/repair orders
- To promote additional workshop services/repairs where applicable
- Build rapport with all levels of staff and customers
- To monitor all work to ensure that it is completed by the times required and to report any
required or parts to be ordered or fitted
- Adhere to and promote CSI and UTP to customers and 5S programme
- To ensure that work done, parts and consumables used and tests carried out are accurately
- To order parts from the Parts Department and to order subcontract work
- To account for all cash, cheques etc received and to ensure that all work done and parts
- To provide times, hours sold, statistics and budgetary information
- To provide information, maintain records and carry out all duties in an accurate, efficient and
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial
- To comply with good health and safety practice, all statutory requirements, company policies
Required competencies:
- Technical knowledge
- Excellent telephone manner
- Excellent organisational and administration skills
- Proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask
- Work on own initiative and as a team player
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931.
Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
Job Types:
Full-time, Permanent
Salary:
£26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Onsite parking
- Referral programme
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
Swindon Truck
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