Digital Support Officer - Wakefield, United Kingdom - Conexus Healthcare Ltd

Conexus Healthcare Ltd

Verified Company

Wakefield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Closing Date - 29th August 2023

Job summary

The role of the Digital Support Officer is to support local and national project implementations, alongside supporting the core business as usual already in place.

Working closely with the Digital & Transformation Lead and the digital team, the role will provide support to a range of users within GP Practices within the Wakefield locality.

This will include looking at current processes and ways of working and conduct a mapping exercise, where necessary, to new proposed processes.

Planning, organisation and delivery of face to face or virtual support and coaching will also be required.

Main duties of the job
Carry out assessments to determine the skills gaps between current and desirable skill levels

To provide support and informal training to Clinical and Non-Clinical staff as required Log and record all support activity and its outcome

Obtain feedback using an evaluation process, record and monitor the quality of support making improvements in service delivery where required

Ensure that all support materials meet relevant quality criteria and are reviewed in accordance with quality management processes

Work with practice staff on a 1:1 basis to overcome any difficulties encountered using systems Assess current processes and identify if a digital solution could solve a common problem in practices and make recommendations

Identify further training opportunities for the user and assistance to those users who require it

Adhere to confidentiality when supporting users on a live system containing patient information

Formulate a database of current systems used and contract end dates (if applicable)

Answer queries about systems used in general practice and provide help and support in these areas, routing queries to other members of the Digital team as appropriate

About us
Conexus Healthcare CIC is the Federation for general practice in Wakefield, we have four areas of work.

Delivery of high-quality public facing Health and Wellbeing services across the

Wakefield District:
We develop, manage and deliver health and care services that support the population of the whole Wakefield district

Delivery of Training, Development and Consultancy support across the

United Kingdom:

We design and deliver a range of training courses, development activity and provide advice and guidance that supports general practices and other primary care organisations.

Supporting Our Practices and Primary Care Networks (PCNs): We support general practices and PCNs across the Wakefield district to be more resilient, sustainable and deliver better patient care and care for the health needs of their populations.
Providing a voice and influence for General Practice in the Health and

Care System:

We provide a forum to develop a unified voice for General Practice and support general practices to cooperate and work collaboratively with the wider health and care sector partners in the district.

Built within primary care, for primary care, Conexus Healthcare CIC works with local GPs and their practices to champion investment in and deliver effective primary care at scale.

By connecting in this way, we are stronger, more resilient and can care effectively for over 370,000 local people together.

Job description

Job responsibilities
Please see the attached job description and person spec for further details of the responsibilities of this role

Person Specification

Experience

Essential

Good knowledge of software programmes including Microsoft Office 365 and other relative software products
Experience of partnership/collaborative working and of building relationships across a variety of organisations
An understanding of the IT function in healthcare and how information

- technology can deliver benefits to patients and clinicians

Desirable

Experience of working in primary care or general practice
Working knowledge of SystmOne and/or EMIS Web

Qualifications

Essential
- training or experience

Evidence of continued professional development

Desirable

Experience in managing change

Knowledge, Skills& Abilities

Essential

Ability to offer a basic level of 1:1 training
Creative problem solver and willing to search for hardtofind information
Clear communicator with excellent writing, report writing and

- presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences

Can communicate effectively in a range of situations
Good working knowledge of MS Office and good keyboard skills
Ability to analyse complex issues
An aptitude to learn new systems quickly
Attention to detail combined with the ability to extract key messages from complex analysis

Personal Attributes

Essential