Payments Administrator - Cardiff, United Kingdom - Starling Bank

Starling Bank

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello, we're Starling.

We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.

We're a bank, but better:
fairer, easier to use and designed to demystify money for everyone.

Since our launch in 2014, we've opened over three million accounts and we've been voted Best Current Account Provider five years in a row.

We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.

We're looking for a Payments Administrator to join our team.

Everyone at Starling gets the chance to own interesting things from day one, and we're told one of the best things about working here is the ability to achieve a lot in a short space of time.

Applications for this role will close on 28/02.

Responsibilities include but not limited to: - As part of the Payment Operations team, you will be responsible for the monitoring and release of any payments that fall into a repair queue which require manual invention.

Preparing letters to customers.
Actioning recurring payment subscription stops via Mastercard.
Ensuring SLAs are adhered to.
Showing ownership and accountability for offering solutions that help and benefit our customers.
Actively seeking to improve processes and workflows.
Maintaining existing and create new procedural documentation.
Supporting the payment processing team and dealing with adhoc tasks.

Requirements:

Experience within a payment processing role ideal.
Ability to balance workload, dealing with multiple priorities and ability to work within a team in a changing environment.
Accuracy and excellent attention to detail.

Benefits:

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous familyfriendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us:

We're on a mission to radically reshape banking - and that starts with our brilliant team. We know that our bank is only as good as the people who build it.

From customer support and engineering to marketing and business development, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

We're on a mission to radically reshape banking - and that starts with our brilliant team.

Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.