Receptionist - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.

This will be through the delivery of a comprehensive administrative service to a specialty team.

This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

Greet patients and visitors in a pleasant and professional manner.

Ensure that patients are kept informed of waiting times for outpatient and diagnostic appointments, advising of any problems as and when they arise.

Check in and check out all outpatient and diagnostic appointments on EPR, recording the appropriate outcome and 18 week RTT status.

In agreement with the patient, book follow up appointment as indicated by the clinic outcome form prior to the patient leaving the service.

Appropriately action any patients who did not attend (DNA) their appointment or cancel their appointment on the day. This will involve liaising with the clinician concerned and either booking a replacement week RTT status as necessary.

Provide assistance to clinical and administrative staff in the locating of patient notes as requested.

On an as and when required basis, use the EPR system to retrieve, book in or out (track) and send out patient notes to other services as requested.

On an as and when required basis, be responsible for opening incoming post and distribute to clinical and administrative staff as required.

We are seeking an organised, self-motivated and approachable individual, who enjoys working in a challenging and busy environment, to join our friendly team in Respiratory as admin and clerical staff for a busy Outpatient department.

You will be responsible for managing all elements of the patient pathway in line with the Trust's Elective Access Policy.

You will become familiar with different outpatient pathways and referral to treatment (RTT) status codes.

You will work within the wider administrative team to proactively contribute to the ongoing development and improvement of the service.

We are looking for somebody with good interpersonal skills in oral and written communication, who is able to communicate in a professional manner across a range of services and professionals.

Applicants should have a flexible approach to work, be able to work as part of the wider administrative team.

You will be required to work independently and need to use your own initiative and should be confident using a computer.

You will develop interchangeable skills in a busy and friendly department with lots of exciting career development opportunities.

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.

Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.

Answer all telephone calls in a timely manner and action as appropriate.

Maintain patient confidentiality at all times.

Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.

Book interpreters for patients prior to appointments and admissions as and when required.

Book transport for patients who require it, in line with local processes and CCG guidelines.

On an as and when required basis, use the Trust IT systems (EPR, Alden, etc.) to; register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.

On an as and when required basis, take responsibility for all faxes received and distribute appropriately to the clinical and administrative staff within the service.

On an as and when required basis, assist with the processing of new referrals on Choose and Book.

Any other duties at the request of the Admin Team Leader/ Clinical Unit Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.