Customer Service Manager - Chigwell, United Kingdom - Fortus Recruitment

Description

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry.

We supply candidates from executive to operative level and are currently working with a contractor who are looking for Customer Service Manager in East London

The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

You must be IT Literate.

Must have housing experience

Key Tasks / Activities / Responsibilities

•Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.

•Answering the phone

•Using company systems to process orders adequately in order to invoice clients.

•Updating the system with all interactions with residents

•Processing supervisory or trade reports to determine action required to resolve repairs.

•Resolution of minor complaints at call level.

•Maintain logs and monitor variation request.

•Maintain and action emails from contract mailboxes.

•Answering payment queries of both sub contract and client.

•Working with Supervisors and trades people to organise and schedule work.

•Ordering equipment needed for the operatives job.

•Keeping all activity logged and up-to-date in an accurate manner.

•Liaising with staff at customer sites keeping them up-to-date with progress information.

•Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

Key Knowledge

•IT Literate

•Customer Service

•Maintenance sector terminology

Benefits

•31 days annual leave which increases with length of service (including bank holidays)

•Pension

•Perkbox rewards

•Long service rewards

•Volunteering