IT Support Analyst - London, United Kingdom - eFinancialCareers

Tom O´Connor

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Tom O´Connor

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Description
IT Support Analyst 1st/2nd Line sought by leading investment management company based in west London.

Inside Ir3- 5 Days per week onsite

  • Providing end user support for all employees within the London office and support for remote users
  • Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
  • Providing IT and AV support to high profile clients and meetings;
  • Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
  • Maintaining records for iPhone/Mobile (inventory and billing);
  • Undertaking practical and administrative tasks involved in joiners and leavers' processes;
  • Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations;
  • Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room
  • Ad hoc project work when required and provide day to day support; and
  • Possible international travel on an ad hoc basis.
Qualifications and skills

  • Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation.
  • Understanding of data protection and information security requirements;
  • Excellent interpersonal and communication skills articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
  • Ability to prioritise, meet tight deadlines and work under pressure;
  • Ability to work collaboratively as part of a team, and be punctual and reliable;
  • Excellent problem solving and root cause analysis capabilities;
  • Ability to maintain high standards of professional and ethical conduct

Technical skills:
Essential

  • Microsoft Office


  • Outlook 36

  • Apple iOS (iPhone, iPad etc.)
Desirable

  • Active Directory
  • Microsoft Windows
  • Basic networking skills, cabling, patching, wireless
  • PC Deployment process / SCCM
  • ServiceNow
Alex Reeder
Harvey Nash Finance & Banking

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