Customer Care Advisor/in Work Support Officer - London, United Kingdom - Get Set UK

Get Set UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Established in 2009, Get Set UK successfully deliver a range of Government funded programmes to support people to make positive changes in their lives.

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We offer innovative and reliable solutions to support people to obtain real employer lead skills, information, advice and guidance, job opportunities and vocational training._
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We aim to create real positive change to the mindset of an individual by supporting with creating ownership, increasing motivation & confidence by enhancing will power and resilience of the community we serve._
- **Join us and gain the opportunity for rewarding workin our fast
- growing company that values people and works for people**_

We will offer you training, support, and promotion opportunities and, most importantly, a career with purpose._

Key Responsibilities

Ability to work within the required working patterns to maintain good customer engagement.
Ability to support customers with training, work placements, employment, and postemployment (inwork support).
Ability to meet deadlines by being target driven and able to handle KPIs and stretching targets.
Ability to be persuasive and reengaging customer back onto the programme.
Ability to support customers who are in work by sharing live vacancies and maintaining regular contact with them in line with the service level agreement.
Ability to asses' customers personal needs and assign them to the correct services.
Ability to accurately capture up to date customer information and create a forecast of performance milestones.
Ability to collate evidence and upload it onto the Customer Service System to keep customers information up to date.
Provide support to customers and enable them to sustain employment through good practice, by supporting them to overcome any foreseen barriers.
Ability to provide customers with quality and constructive feedback that allows them to improve and prepare for the dynamic work environment.
Must have experience of completing administrative tasks with high levels of organisation and planning.
The role will require working 6 days a week with a predetermined rota agreed in advance to suit our customer's availability, this will include working on a Saturday for up to 4 hours_.
Must demonstrate previous experience and confidence with working in a target driven environment.
Must have strong communication skills, conflict management and negotiation skills.
Must be resourceful innovative and have a positive outlook.
Must be a team player and supportive of colleagues.
Empathetic to vulnerable and atrisk adults and have a strong desire to help.
Computer, Data Entry and MS Office skills
Get Set UK is an _
Equal Opportunity_ _Employer, offering _
employment_ _without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.' 'Our aim is to support and maintain the physical and mental health of all people at work'._

Job Types:
Full-time, Permanent

Salary:
£22,500.00-£25,000.00 per year

Benefits:

Company pension
Gym membership
Private medical insurance
Referral programme
Sick pay

Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (preferred)

Education:

A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
In person

Application deadline: 09/06/2023

Expected start date: 29/05/2023