Customer Service Advisor - Liverpool, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Location: Liverpool City Centre
Salary: £21,000 per annum plus an annual bonus up to £4,000
Contract: Full time, Permanent
Hours: Monday to Friday (no weekends or late evenings)

- + Excellent training and progression opportunities

My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Advisors to join their expanding team.

The role involves dealing with inbound calls from existing customers with a variety of queries.

The role is paying a starting basic salary of £21,000 per annum plus bonus schemes based on company profits as well as an additional bonus paid out on performance.

This role also offers Monday to Friday working hours with 2 shift patterns of either 8am - 4pm or 9am - 5pm.

You will also be offered the opportunity to work optional overtime.

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work.

The main duties of a Customer Service Advisor are:

Dealing with inbound calls dealing with a variety of customer service related enquiries
Capturing information onto the in house system and data input
Query handling in response to customer requests with the support of clear information and providing professional customer service
Undertaking the duties of this role in accordance with the regulatory and scheme guidelines

To be considered for the role of Customer Service Advisor you must possess the following;

Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
Excellent written and verbal communication skills
Professional attitude and telephone manner
Have basic IT skills

Keywords:
customer service; advisor; agent; customer care; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre; outbound; call handling