Customer Service Advisor - Cannock, United Kingdom - People Solutions

Description

CUSTOMER SERVICE ADVISOR

MONDAY - FRIDAY: 38.5 HOURS PER WEEK

£25,500 PER ANNUM

People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes

Benefits

• Company-wide training programme
• Generous contributory pension scheme
• Life insurance at three times salary
• 25 days holiday, plus bank holidays

Day to Day Duties

• Manage and respond to incoming calls, emails, and online chats
• Strive to deliver world class customer service
• Develop technical and product knowledge
• Manage customer order portals, pricing updates and export administration

Essential Skills

• Experience in a telephone-based customer service role
• Excellent communication skills with a calm, composed manner with a positive, 'will-do' attitude
• Customer Relationship/customer account management experience
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• Confident IT skills including MS office
• Comfortable with occasional travel between sites in Staffordshire

Desirable Experience

• Working within in a face paced contact centre
• Knowledge of MS office

Training

Training provided.

Apply

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