Technical Support Engineer - Ipswich, Suffolk, United Kingdom - RedTech Recruitment

Description

Job Description A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS.

Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues.

Location:

Ipswich – a village just outside (ideally you will be able to drive but public transport options are available).

Requirements for First-Line Technical Support Engineer
Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting
Proven commercial experience in ensuring an amazing customer experience
You truly care about customer experience
Strong verbal and written communication skills - this role is largely communicating with customers via phone and email

Responsibilities for First-Line Technical Support Engineer
Triage customer support enquiries for a communications software suite of products
Log all calls on the CRM
Working for a tech-for-good company supporting the NHS
Join a company with a wonderful culture proven by their excellent staff retention ratio
Full training and pathway into the world of technical support & communications software

com (if this email address has been removed by the job-board, full contact details are readily available on our website).

Keywords – First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician / IT Support Specialist / Service Desk Analyst / Desktop Support Technician / Application Support Analyst / Software Support Specialist / User Support Technician / IT Helpdesk Support / IT Service Desk Analyst / Customer Success Engineer / Client Support Technician / Support Desk Technician / End User Support Engineer / Software Troubleshooter / Product Support Specialist / Desktop Support Analyst / Customer Service Technician / Technical Customer Support Representative













*** Even if the above role isn't of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.