Renewals Specialist - Maidenhead, United Kingdom - Dynatrace

Dynatrace
Dynatrace
Verified Company
Maidenhead, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Company Description

  • Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organisation
  • Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
  • Generating and sending quotes 90 days in advance that meet the customers contractual requirements
  • Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid ontime renewals.
  • Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
  • Provide information to internal and external customers regarding quotes, reinstatement's, cotermination and consolidation of contracts.
  • Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
  • Provide information for internal management reporting
  • Meet all contractual and reporting deadlines
  • Perform additional duties as required

Qualifications

  • Experience working with software/IT renewals
  • Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
  • Proven ability to manage high volumes of renewals at any given time
  • Selfstarter, highly motivated, and committed to getting results
  • Strong organisational skills, including detailed recordkeeping, excellent and independent followthrough, and a high degree of accuracy
  • Fluent In Italian & English is essential for this role

Additional Information
**This role will be a hybrid working model with office and remote working available
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