- Troubleshooting of facility and racklevel events within internal Service-Level Agreements (SLAs)
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Respond to off hour emergency calls per on call rotation for any one of the region's sites
- Fully comply with all physical security procedures and policies
- Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and oncall situations and be comfortable bending, lifting, stretching, and reaching
- Comfortable in an environment that includes standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely and without limitation and working in a noisy environment
- Computer Hardware and Computer Networking experience
- Associate's degree or higher in ITrelated field applicable certifications or/and equivalent professional or military experience
- Networking experience with CCNA and/or Network+ certifications
- Experience with CISCO, Juniper and other commodity networking devices
- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
- Networking Protocols (OSI Model)
- Copper/Fibre Optic Testing/Cabling Standards
- All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur
Data Centre Technician - Bristol, United Kingdom - Amazon Data Services UK Limited
Description
AWS Infrastructure Services (AIS)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.A unique opportunity to join AWS as a Data Centre Technician.
You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems.
You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary.You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff.
You understand all aspects of the equipment you support.You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.
24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business.
Responsibilities:
Problem Solving:
Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
Escalation point and technical troubleshooter for all Systems and problems
Deep diving into Linux server issues
XEN service virtualization troubleshooting
Technical:
Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling events
Operations:
Meet 24x7 On-Call requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Help define metrics to increase our customer uptime
Enforcing Amazons Security Best Practices
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiency
Project Management:
Participate in and deliver on a number of high impact small to mid-scale projects
Participate in team meetings for metric analysis and project status updates
Help build the world's largest Cloud infrastructure
Mentoring:
Share knowledge and help educate less technical staff on the best practices related to all service owner issues
About AWS
Diverse Experiences
AWS values diverse experiences.
Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.We are open to hiring candidates to work out of one of the following locations:
Bristol, BST, GBR
BASIC QUALIFICATIONS