Customer Services Application Officer - Oxford, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's involved with this role:

Temporary Customer Services Application Officer (Admin & Clerical)

Reference no:
Oxford EB / 1 & A / 1

Pay Rate:
£10.70

per hour PAYE (including 36 days holiday)

Hybrid role

Deliver world class customer service to all our customers.
HMO Licensing
Planning
Building Control
Housing
Right to Buy
Taxi Licensing
Land Charges
Street Naming and Numbering
Any other services identified as suitable
Actively seeking to improve quality in processing, both as an individual and supporting others in the team to do so and engaging positively with feedback when provided.
Liaising with colleagues and external customers to resolve queries, providing Worldclass customer service.
Complete work as allocated by senior staff, prioritising where needed to ensure that agreed targets are continuously met, escalating when appropriate.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: Experience, Skills, Knowledge / Technical skills:

Good general education including GCSE grade A*-C (or equivalent) in Maths and English.
Experience of updating workplace ICT systems quickly & accurately using effective data entry skills.
Proficient use of ICT systems, particularly Microsoft Office suite.
Excellent written and verbal communication skills.
Excellent attention to detail.
Experience of prioritising and organising work to meet deadlines with mínimal supervision.
Experience of using problemsolving and critical thinking skills.
Experience of delivering excellent customer service in the workplace.

_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:

Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

Any local authority/public sector experience
Any relevant qualifications held or being studied for.

Job Ref:
Oxford EB / 1 & A / 1

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.