Customer Service Representative - Sheffield, United Kingdom - Arthrex UK

Description

Job Description

Company Overview

Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of sports medicine but busy disrupting multiple other areas including distal extremities, arthroplasty and biologics amongst others... This is just the start of a great journey... we are the orthopaedic company to watch in the coming years... We continually have new opportunities that need hungry, creative and problem-solving minds with a 'can do' attitude to really spark them into life.

We are therefore seeking an experienced Customer Service Representative (Repairs and Capital) to work within our Commercial Excellence team at our head office in Sheffield.

The Job

Reporting to the Customer Service Manager this post will work within the Commercial Excellence team to co-ordinate all aspects of the capital repairs/trials/loans process, complete Capital sales order processing and provide exemplary standards of customer service to internal and external customers.

Tasks and responsibilities:

• Input all capital orders onto SAP ensuring input matches requirement as per the purchase order using the configurator tool.
• Supporting engineer diagnostics ahead of any potential repair call out.
• Liaising with drivers and field employees regarding delivery of purchase systems.
• Ensuring all relevant documents are up-loaded onto SAP.
• Invoicing capital orders once delivery confirmation as been received.
• Scheduling and coordinating the provision of visualisation systems for trial.
• Responding to repair requests in a timely manner, organising collections of repair items, provision of loan items (charging where applicable)
• Check maintenance status of purchased systems.
• Provide ad-hoc reports to service engineers.

General requirements:

• Effective problem-solving ability.
• Excellent, professional telephone manner.
• Microsoft office skills and working knowledge of ERP and CRM systems would be beneficial.
• Good standard or verbal and written communication.
• Strong organisation and prioritisation skills.
• Team Player; able to work well with others and also under own initiative.

Education and Professional Experience:

• Maths and English Grade C or above.
• Previous relevant experience of having worked in a customer service role.
• Experience of having used SAP would be advantageous.

Working Arrangements:

Please note that this is a Full-time position (40 hours per week) working hours of 08:30 - 17:00 Monday to Friday. Flexibility required.

Compensation and benefits:

Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.

All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability, and any other protected characteristics under the Equality Act 2010.

Closing date for applications is Friday 26th April 2024.

No agencies please