User Experience Designer - London, United Kingdom - Bernadette

Description

Job Description

Senior UX Designer

THE BIG PICTURE:

Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital ecosystem. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy and Ops. All dedicated to creating customer experiences worth talking about. Check out what we do here.

The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels. Their founding client was BT Cellnet, now known as O2 and the most awarded brand in IPA effectiveness history.

Across the Partnership, we work with a broad spectrum of clients from O2 and CompareTheMarket to easyJet, Fortnum & Mason, Domino's and Cadbury. We work on all sorts of digital products and services, from websites and apps through to voice assistants, chatbots and AR/VR experiences. Take a look at our work here:

OUR CULTURE:

The VCCP Partnership has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes:

• A collaborative nature
• An entrepreneurial spirit
• Take pride in their work
• Have an honest approach
• Be un-precious and be able to recognise that a good idea can come from anywhere
• Take responsibility

OUR PURPOSE:

We're on a mission to bridge the gap between 'digital strategy' and the execution of 'digital experiences' to make breakthrough products & services. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We're here to make a difference.

We make breakthrough digital products and services which set new standards for everyone to follow, are indispensable and you can't imagine life without them.

ABOUT THE ROLE:

The UX Designer role at Bernadette is a fantastic role for developing your UX research and design skills, while delivering brilliant work with the support from the team. We look for people with a passion for all things UX and user-centred design, those who are hungry to learn and excited to come up with ideas. We expect some previous experience working in UX, and working with clients, as presenting work to and collaborating with clients is an important part of the role. Working at Bernadette would involve a wide variety of challenges - so we're looking for people who love to experiment, try new things and adapt quickly to new situations.

All of our UX designers are supported by the Head of UX and the UX lead on their project. Plus, you would have support from more senior designers as they help to mentor the more junior members of the team.

We love learning at Bernadette - and there is plenty of room to learn and grow within the spectrum of entry-level through to more experienced UX Designer. From starting to take on more complex UX challenges through to contributing to client presentation and hosting stakeholder workshops, we support all of our designers to progress in their careers.

WHAT YOU'LL BE DOING:

• Workshops & presentations
• Helping to design and run workshops
• Presenting research, findings and recommendations
• Research and analysis
• Analysis of existing client documentation and research
• Heuristic reviews of the existing app
• Competitor and out of category desk research
• Working within VCCP to obtain wider insight (eg. analytics, SEO, Global Web Index data)
• Management of primary research with customers
• Supporting strategy development
• Development of customer personas to inform design
• Creating a summary of all research findings
• Creating UX hypotheses to inform the strategy
• Experience design
• Ideation - working with the UI team to develop experience concepts
• Designing and delivering prototypes, wireframes and user journeys
• Supporting feature prioritisation
• Design and management of user testing

WHAT YOU NEED:

• To be able to demonstrate and show examples of a range of UX deliverables and outputs
• To have a clear understanding of the importance of user-centred design
• To have experience working on pitches and liaising with client stakeholders
• To have knowledge of how to conduct remote moderated user testing
• To be comfortable working with Agile frameworks (specifically Kanban and Sprint)
• To demonstrate proficiency with design and prototyping tools for rapid, iterative prototyping
• To have a strong understanding of UX strategy and delivering across multiple journeys
• To apply experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
• To work collaboratively with Strategy, Research, UI Design and client stakeholders
• To present UX recommendations in a concise, compelling and clear way

ESSENTIAL SOFTWARE SKILLS:

• Figma, Sketch
• Miro (or other whiteboard tools)
• Testing platforms, and other research and testing tools
• Bonus points for: XD, Protopie (or other prototyping tools)

ATTITUDE:

• A passion for all things user experience and user-centred design
• Values inclusive and accessible design as core to design
• Resilience to keep going in a fast paced environment
• Strives for excellence
• Can do attitude
• Approachable and personable
• Builds rapport and is able to quickly establish excellent working relationships
• Team player

WHAT WE CAN OFFER YOU:

We work hard at keeping our teams motivated by offering continuous training and development opportunities, a competitive benefits package, good work-life balance and a fun and engaging office environment.

WORKING LOCATION:

Our culture values collaboration both in person and virtually, and so we're looking for people who share the desire to spend face-to-face time with colleagues and clients.

This role is based 3 days per week (Tuesday, Wednesday and Thursday) in our office in Victoria, London.

VCCP DE&I Statement

We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via