Customer Care Handler - Cardiff, United Kingdom - Admiral

Admiral

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support.

Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim.

Other responsibilities managed in the team are Data Validation and Claims Underwriting. It's a very exciting, dynamic place to be. The role is challenging but rewarding

Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions you may not have had the luxury of working with before now.

We're looking for a Customer Care Handler to join on a 12 month FTC.

About Veygo

Veygo is an independent company within Admiral Pioneer, a new business within Admiral Group with the objective of seeding, launching, and scaling start-ups.

Veygo is at the forefront of the Mobility as a Service (MaaS) revolution and is growing fast.

We want to make life easier for those wishing to share cars, use their own temporarily, or for learner drivers looking to practice in a family member's or friends' car.

In short, we want to help people be able to get behind the wheel of a car, even if they don't own one.

Responsibilities
As Customer Care Handler, you will be responsible for:

Providing an outstanding level of service to our customers from start of their Veygo journey to the end
Understanding the customers' needs and strive to improve their journey, whether this be team, process or product related
Putting the customer first when making decisions throughout their need of support from us
Supporting customers whilst they purchase one of our Veygo products
Assisting the customers when then need to contact us about an active policy
Helping our customers when their vehicle has been involved in an incident
Protecting our products and business by ensuring our customers have not committed fraud
Contributing to the business goals and strategy

Requirements:

Customer Centric with strong and transparent communication skills, in any form of interaction.
The ability to not only spot problems but dig to the root cause and implement changes.
Be able to work on your own initiative and be confident in making decisions.
The ability to work in a fastpaced environment.
Strong organisation skills with confidence in challenging the status quo.

If you've got 3 of the 5 skills we're looking for, we still want to hear from you

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You
All qualified applicants will receive equal consideration for employment.

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