Training Business Analyst - Co. West Midlands, United Kingdom - Catch Resource Management

    Catch Resource Management
    Catch Resource Management Co. West Midlands, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

    Default job background
    Description
    Business Analyst – IT Business Analyst, Business Analyst, BA, Gap Analysis, Process Improvement, Amazon Connect, Telephony - Hybrid - Midlands - Contract - £400-£435 per day outside IR35
    Our end user client, are looking to implement Amazon Connect into a large contact centre.

    This will be a multi-channel implementation and they are actively looking for a skilled and experienced Business Analyst with telephony implementation experience.

    This 7 month contract will require 2-3 days a month in on site in the Midlands.
    Experienced working on telephony implementations (ideally Amazon Connect)
    Strong understanding of business processes and systems, with the ability to analyse complex data and information
    Demonstrable Business Analysis within projects and programme change initiatives
    Ability to build relationships with project teams, to help drive successful deliveries
    Conduct analysis of business processes, systems, and data to identify areas for improvement and optimisation
    Work on implementation of Amazon Connect
    Collaborate with stakeholders to define requirements, business rules and workflows
    Facilitate user acceptance testing, training, and adoption of new systems and processes.
    Midlands/ Hybrid

    Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors.

    Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients' requirements and our candidates' skills.

    If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match.

    However, if you are interested in hearing about similar positions then please register on our website:

    #