Service Desk Engineer - London, United Kingdom - Lyon Tech

    Lyon Tech
    Lyon Tech London, United Kingdom

    2 weeks ago

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    Description

    Job Description

    Onsite Service Desk Engineer

    LYON is a managed IT services provider to the creative sector based in Old Street and currently serves over 5000 users and 100+ companies based over in 15 countries. We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence. An opportunity has arisen for a Site Engineer to join the team, providing unparalleled service excellence to our clients onsite in the London area.

    An opportunity has arisen for an Onsite Service Desk Engineer to join the team at one of our biggest clients, providing unparalleled service.

    Skills:

    • will have good knowledge of Windows Workstations Hardware
    • supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)
    • face to face customer service experience
    • 365 Exchange, Microsoft SharePoint Online
    • supporting macOS software.

    This role would require you to:

    • 5 day's a week in the office onsite with a client
    • 1+ years of working within a customer focused IT environment role
    • should have excellent communication skills
    • Troubleshooting Skills
    • a keen and a fast learner and be enthusiastic about helping users.
    • communication skills across phone, email and face-to-face
    • organisational ability and able to prioritise
    • SLAs are met; time to respond, time to resolve and first-time-fix.
    • to learn, gain relevant qualifications and accreditation's
    • well under pressure

    The Package:

    • hours will be 40 hours a week during standard business hours (Monday – Friday, between 8:30am – 5:30pm UK time)
    • dependent on experience
    • days' annual leave - increasing up to 22 days over the first 3 years of service.
    • team events out of the office.
    • professional development plans
    • of social activities

    Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.