Customer Service Advisor Jp9966 - Chester, United Kingdom - Pontoon

Pontoon

Verified Company

Chester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Senior Customer Service Representative

Location:
Chester

Duration: 3 months

We have a fantastic Cardholder Servicing Representative opportunity, available here in the Chester office. You will be responsible for answering commercial card holder's telephone enquiries in accordance with established quality, revenue and productivitygoals.

The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible.

Responsibilities will include but not limited to:

Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.
Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.
Always ensure that responsibility and ownership is taken for resolving cardholder queries.
Maintain a high level of product knowledge and awareness of bank wide activities and issues.
Respond to enquiries about the Banks products, benefits and services.
Assist with special projects and miscellaneous duties as assigned.
Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the F.C.A Regulations and Data Protection Act.
Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
Update bank records in accordance with Data Protection requirements.

Core Skills:

Essential

Convey a professional, courteous and positive attitude when dealing with cardholders
Fluent in either one or more of French, German, Spanish, Italian. French or German preferable
Well organised and proactive with excellent multitasking abilities
Excellent oral and written communication skills
Ability to work effectively in a high volume, multifaceted environment
Selfmotivated and resultsorientated
Excellent attention to detail
Flexible.
Ability to influence and negotiate with others.

Desirable