- Prioritise and manage workload without direct supervision.
- Add patients to waiting list via CIP.
- Make Welfare calls to patients as a reminder of their procedure and advise them accordingly.
- Book Pre-assessment appointments for patients.
- Booking patients follow up onto the computer system.
- Complete outcomes of clinics and accurate recording of 18 weeks pathway
- Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times.
- Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
- Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
- To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
- To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
- To undertake mandatory training.
- GCSE or equivalent standard of education with emphasis on numeracy and literacy
- Ability to prioritise own workload and that of others
- Customer orientation
- Ability to effectively manage a diverse workload and meet deadlines
- Ability to motivate and develop staff
- staff Ability to communicate clearly, orally and in writing
- Ability to sensitively handle difficult situations/staff issues
- Outpatient and associated administrative processes
- Knowledge of trust systems e.g. Medway
- Working effectively as part of a team
- NHS experience
- Polite and helpful
- Teamwork
- Clear communication
- Ability to deal with stressfull situations
- Demonstrable ability to meet Trust values
Band 2 Admissions Receptionist - Enfield, Greater London, United Kingdom - Wales Medicines Strategy Group
Description
Employer North Middlesex University Hospital NHS Trust Employer type NHS Site North Middlesex Hospital NHS Trust Town Enfield Salary £26,696 Per annum inclusive of HCAS Salary period Yearly Closing 25/04/2024 23:59
Band 2 Admissions Receptionist Band 2
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust's services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children's community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy Outpatient environment. The successful candidate will play a vital role in ensuring all patients are greeted in a friendly and professional manner and all NMUH policies are upheld and maintained. Applicants should be well organized with excellent communicational skills and able to work well under pressure and be a key team player. NHS experience in a similar role is desirable.
If you would like more information about this opportunity or would like an informal visit, please contact via email Petra Peters on or
Main duties of the job
Prioritise and manage workload without direct supervision.
Add patients to waiting list via CIP.
Make Welfare calls to patients as a reminder of their procedure and advise them accordingly.
Book Pre-assessment appointments for patients.
Provide a high quality reception and administrative service for the Receptionist department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional duties will include:
Booking patients follow up onto the computer system.
Update all demographics details.
Complete outcomes of clinics and accurate recording of 18 weeks pathway
Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner. Communicate verbally in a sensitive and caring manner at all times.
Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
To undertake mandatory training.
Working for our organisation
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.
Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing.
We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
Detailed job description and main responsibilities
Provide a high quality reception and administrative service for the Receptionist department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional duties will include:
Person specification Education and Qualifications
Skills and abilities
Experience
Trust Values
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.
Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit
NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.
By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.
If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under theUKVI points based system