Customer Service Administrator - Durham, United Kingdom - MTrec Recruitment

MTrec Recruitment
MTrec Recruitment
Verified Company
Durham, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Rewards & Benefits on Offer;

  • Competitive Salary.
  • Immediate Start.
  • Permanent Day Shift.
  • Growing Stable Organisation.
  • 25 days annual holiday + Bank holidays (part year=pro rata).
  • 3% pension company contribution, with 5% personal contribution.
  • Free Parking.

MTrec's New Opportunity;

The Job You'll Do;

  • Effective communication and liaison with customers, for order processing and invoicing.
  • Customer complaints, ensure they are forwarded to the Quality and Operations team for investigation and close out.
  • Work with production planner to ensure production orders meet the customer requirements.
  • Monitor and report weekly on sales volumes and value against budget and prior year.
  • Liaise with Account Managers for customer contact and reviews.
  • Check and ensure all pricing is correct on the system, invoicing is accurate and at time of despatch.
  • Issue credit notes, as required ensuring investigation of root cause and sign off by Operations Director.
  • Maintain and analysis DTR and DTP measures and instigate corrective actions / improvements where necessary.

About You;

  • Experience within a Customer Service/Administration role previously.


  • IT literate

  • Strong Microsoft Office experience.
  • Ability to adapt to various situations.
  • Experience working within a fast paced and changing environment.
  • Strong administration skills.
  • Strong customer service skills.
  • Good longevity within previous roles.
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