Customer Service Administrator - Blackburn, United Kingdom - Medical Equipment Company
1 week ago
Description
Customer Service Administrator
Salary/Rate:
Negotiable
Job type:
Permanent
Location:
Blackburn, Lancashire
We are a leading manufacturer and supplier of pressure care equipment to the NHS and care home sectors, so experience selling in this area would also be an advantage, although not essential.
Key responsibilities:
- Work in collaboration with other members of the team coordinating servicing and maintenance for all the accounts.
- Utilising telephone with customer and key stakeholders.
- Processing reports upon conclusion of work.
- Maintain/develop existing customer relationships.
- Build a strong, indepth product knowledge to understand the features and benefits of products.
- Maintain and update the CRM database pre and post servicing to ensure the data is processed accordingly.
- Efficient administration of service related orders.
Essential requirements:
- Experience in a customer service/telesales/service coordination capacity.
- Sound literacy & numeracy skills.
- Confident telephone manner and a good 'people person' able to build rapport.
- Passion for providing a solutions and motivated by achieving targets.
- Previous account management experience.
- Able to work on own initiative.
Desirable experience:
- Experience in a customer service/telesales/service coordination capacity
- Experience in the NHS, care home or healthcare sector.
- Experience of service related work.
Salary:
From £10.50 per hour
Benefits:
- Company pension
- Free parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Blackburn, BB1 5NA: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
SM-CSA
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