CSM Manager - Reading, Berkshire, United Kingdom - Barracuda Networks Inc.

Description

We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey.

More than 200,000 organizations worldwide trust Barracuda to protect them - in ways they may not even know they are at risk - so they can focus on taking their business to the next level.

Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

We're looking for a Customer Success Manager (CSM) to join a growing team and support the organizational needs of our Customer Success group.

This role is responsible for overseeing a successful onboarding experience, maintaining ongoing business objectives, helping our customers maximize value realization from their Barracuda solution, and ultimately ensure the renewal of key accounts.

The ideal candidate has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers.

The CSM develops and maintains strategic relationships with the customers they support and becomes their trusted advisor. Individuals will drive the adoption of our solutions while also optimizing our global customer success retention and growth efforts. Empathize with every aspect of the customer experience, putting customers' needs first.

Maintain high levels of customer engagement (including remote and occasionally on-site meetings) with a focus on customer satisfaction and loyalty.

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Partner with the Sales organization in select competitive sales cycles to drive revenue opportunities in existing accounts.
Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams.
Identify, define and drive renewals, phased upsell and cross-sell opportunities from account base.
Ideally 4+ years of experience in Sales, Account Management or Customer Success experience in a SaaS environment.
Experience using a Customer Success Automation Tool (ex. Experience managing and growing SaaS and/or subscription revenue within existing customer relationships.
Excellent communications and Customer Service skills (active listening, written, oral, presentation).
Native French, Spanish & Italian also preferred.
Excellent problem solving, project management, interpersonal and organizational skills.
Exceptional Time Management.

Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.

In addition, you will receive equity, in the form of non-qualifying option.
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