Customer Service Administrator - Cwmbran, United Kingdom - HollyField Personnel

HollyField Personnel

Verified Company

Cwmbran, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator
£24,464.88

Job Type:
Temporary to Permanent, Full Time

Location:
Cwmbran, Wales, NP44

Hours:
Monday to Friday, 8:30 am pm

Training: 2 weeks training in Tamworth, Staffordshire all expenses paid for_
Please note: a DBS Check will be undertaken during first 2 weeks of employment_

What our client offers when made a permanent member of staff:

29 days holiday (including bank holidays)
Uniform
Workplace Pension Scheme
Life Insurance
Eye Tests
Learning and Development
Medical Cashplan
Employee Assistance Programme
Yearly Flu Vaccination
Annual Pay Review
Quarterly bonus scheme

Duties & Responsibilities:

Handling daytoday office administrative tasks
Engaging with customers via telephone
Maintaining and updating internal systems accurately
Serving as the primary liaison between customers and contractors
Efficiently managing diaries and schedules
Updating and managing documentation
Ensuring adherence to Service Level Agreements (SLAs)
Resolving customer complaints effectively
Coordinating with suppliers for seamless operations

Skills and Experience:

Proven experience in an officebased customer service role including call centre and high volume calls
Flexibility in working hours as required
Availability to commit to a Temporary to Permanent contract

Ref:
EN423

We would also love to hear from you if you have experience in any of the following: Customer Service Team Leader, Customer Service Supervisor, Customer Service Manager, Head of Customer Service, Project Manager, Customer Specialist, Complaint Handler, Retentions Advisor, After Sales Advisor, Office Manager, Customer Support, Contact Centre Manager, Contact Centre Advisor, Call Centre Advisor, Call Centre Manager, Call Centre Supervisor, Administrator, Admin, Admin Assistant, Administrative Assistant, Receptionist, Office Assistant, Office Support, Business Support, Business Administration Apprentice or similar