ITSM Reporting Lead - London, United Kingdom - in Newbury

Description

Position Type :
Full time

Type Of Hire :
Experienced (relevant combo of work and education)


Education Desired :
Bachelor's Degree

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients.

This is your opportunity to join the rapidly growing international Governance, Improvement & Reporting (GIR) team, with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence.

Leveraging an Agile-aligned framework to provide innovative data solutions driving real business value to both our internal and external customers.

What you will be doing

This role is a key position within the GIR team, and will play a critical part in defining and driving the global strategy of how ITSM data is collected, managed, analysed and reported.

You will take responsibility for stakeholder engagement as well as guiding GIR colleagues towards the best delivery options available to achieve our mutual goals.

You will need to have a breadth of experience across end to end BI/Analytics/Engineering Data product delivery, from requirement to sign-off.

You should be hands on technically, but also have strong soft skills, be able to collaborate with colleagues and business partners but also work through a problem alone.

Responsibilities include, but are not limited to: Leading a team of reporting engineers in delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team.

User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions.

Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology.

Ongoing support of solutions, including incident break-fix and bug-fix work. Use of multiple BI technologies/tools to create real-time, dynamic analytics dashboards. Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your team's deliverables. Become an integral part of the wider GIR team, supporting key projects and programs critical to its success. What you bring Strong technical/development skills with ability to be hands on as required.

Must include excellent SQL skills, supported by skills and experience in the array of tools, languages and products that support the data industry (including but not limited to SQL and SQL Relational Databases (MS SQL Server), Dax and Excel Power Query).

Strong Microsoft PowerBI skills, with the ability to create professional, clean dashboards to be consumed by diverse audiences. Extensive Experience capturing and translating complex business requirements into practical solutions. Excellent communication skills, able to tailor results into language appropriate for the audience. Strong analytical and problem-solving skills with an eye for detail. Willingness to learn and adapt with a positive attitude.

Added bonus if you have Experience in the IT service industry and especially ITIL Experience with the Servicenow product suite/technology Experience in Agile development methodology Familiarity with use of a wiki for documentation What we offer you A competitive salary and benefits.

A variety of career development tools, resources and opportunities. The chance to work on some of the most challenging, relevant issues in the payment industry. Time to support charities and give back in your community. #LI-MQ1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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