IT Support Analyst Hybrid Working - Peterborough, Cambridgeshire, United Kingdom - Moorepay Limited

Description

Location Hybrid - office/remote Operational offices are situated in Bristol and Peterborough
5hrs between 08:00-18:00 Monday-Friday On-call on a rota basis, with additional payment, may be required once fully trained.

The Technical Support team forms a part of the Zellis IT department, acting as a last line of defence against incidents.

If, however, ZSS are unable to determine the fault or something is not working as designed, they will engage Technical Support.

It is then our responsibility to fill the customer with confidence that the "A-Team" has been engaged and we WILL find the cause and implement corrective actions in the shortest possible timeframe.

As a Technical Support Analyst, you will predominantly be working on a Tier 2 service desk, with crossover into Tier 3.

You will spend approximately 50% of your time reacting to customer reports where we pride ourselves on giving the best customer experience, the other 50% is spent monitoring, automating, learning, and making improvements behind the scenes.

You will be working alongside like-minded colleagues covering a range of skills including SQL and Oracle database servers, Windows, Unix and Linux operating systems, reporting tools such as Jaspersoft and Power BI, Apache and Tomcat webservers list goes on.

Residing within the Customer IT department, we pride ourselves on having the skills collectively to find causes and implement solutions.

Help identify error trends and implement preventative measures to avoid future recurrence.
Represent Zellis via phone, email, live chat and other communication methods.

Work to departmental service levels by achieving individual targets which include initial response times, resolution times and customer satisfaction (CSAT) survey results.

1 year of experience within a technical support role or a Computer Science graduate.
~ Excellent level of English, verbal and written.
~ Strong Microsoft Office skills, particularly Excel.
~ Willingness to learn and understand the infrastructure surrounding bespoke products and be keen to pick-up SQL & Oracle knowledge.
~ Energetic and friendly, upbeat telephone personality, positive 'can-do' attitude.
~ ITIL foundation.
~ SQL scripting/database query knowledge.
~ Database admin (SQL and/or Oracle). Tuning, monitoring, housekeeping.
~ UNIX (AIX, Solaris, Linux).
~ Java.
~ Monitoring tools such as New Relic, Xymon or Zabbix.

Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.

With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive.

As part of your benefits package, you'll receive:
~ A competitive base salary, plus opportunity for overtime via an on-call rota.
~25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
~ Private medical insurance.
~ Life assurance 4x salary.
~ Enhanced pension scheme with company contributions up to 8.A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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