Helpdesk Coordinator - Thorne, United Kingdom - Hariley Solutions

Hariley Solutions
Hariley Solutions
Verified Company
Thorne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Hariley Solutions our currently seeking an experienced Helpdesk Coordinator to join our client's dynamic team in Daventry. If you have a proven track record in Administration and are looking for a new opportunity to excel in a fast-paced environment, this role could be the perfect fit for you


Key Duties

  • To determine required response level to breakdown calls and reported defects.
  • Respond to calls within expected timescales.
  • To ensure that suppliers work efficiently and cost effectively.
  • Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
  • Updating Operations Team with completion times for repair work.
  • Reporting details on handovers and the Fleet System.
  • To ensure that suppliers comply with our service level agreements, company operating procedures and ISO requirements.
  • To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
  • To update Fleet System with breakdowns, defects and purchase orders.
  • Keep up to date with news items and process updates as detailed on the ESL Intranet system.

Qualifications

  • Educated to GCSE standard or equivalent.
  • Administration related experience in a similar environment.
  • Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential.
  • Good level of numeracy and literacy.
  • Attention to detail and a high level of accuracy with a keen eye for detail.
  • Commitment and motivated, with sound problem solving skills to drive improvement in performance.
  • Able to use own initiative.
  • Good interpersonal skills and capable of operating as part of a team.
  • Ability to work with limited supervision within fixed guidelines.
  • Confident in dealing with people at all levels.

Benefits

  • Competitive salary
  • Competitive holiday entitlement
  • Pension scheme
  • Life Assurance
  • Retail discounts via our benefit platform
  • Progression opportunities
6am to 6pm - 4on 4 off


Salary:
£25,000.00 per year


Benefits:


  • Company pension
  • Onsite parking
  • Work from home

Schedule:

  • 12 hour shift
  • Day shift

Work Location:
In person
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