Senior User Reseacher - Edinburgh, United Kingdom - Talent International

Talent International
Talent International
Verified Company
Edinburgh, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Search /
UX/UI Creative & Design*:

Senior User Reseacher - central Government:

  • Location
  • Edinburgh, Scotland
  • Salary
  • £419
  • £420 per day + OUTSIDE IR35
  • Job Type
  • Contract
  • Ref
  • BBBH31974_ Contact
  • James Norval
    Senior User Researcher


  • Central Government

  • GDS experience required, ideally Scottish Gov
- £420 per day outside IR3- 6 months

  • Fully remote working
The role of the User Experience Researcher is based within Service Design.

The Service Design department offers a range of capability to the organisation including Business Analysts, Service Designers, Quant Analysts and Agile coaches.

Service Design covers a broad remit in working to understand our customer needs and placing those at the heart of how we design and deliver our digital services, of how we organise our people and how we deliver operational processes.


Essential skills & experience

  • Able to listen to the needs of the technical and business stakeholders, and interpret between them.
  • Able to manage stakeholders' expectations and be flexible, is capable of proactive and reactive communication
  • Facilitates difficult discussions within the team or with diverse senior stakeholders
  • Experience working within an agile, multidisciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team
  • Can produce artefacts to engage teams with the user experience
  • Engages in fostering a UX community within RoS
  • Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
  • Able to identify problems or issues in the team dynamic and rectify them.
  • Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.
  • Experience off user research and analysis, utilising both quantitative and qualitative data
  • Experience of producing, running and analysing multiple surveys
  • Manages, supports and stretches self and others to deliver agreed goals and objectives
  • Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard
  • Experience of delivering first class government services following the Scottish Government Digital First Service Standard
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