Compliance Officer - Cardiff, United Kingdom - Specialist Finance Centre

Specialist Finance Centre

Verified Company

Cardiff, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mortgage Quality Control Officer (Compliance) preferably CeMAP Qualified
To implement the compliance process through monitoring the quality of packaged cases at varying points in the process.

To ensure the advisors are giving the correct advice and that the cases are dealt with in line with Consumer Duty and FCA guidelines.

To maintain the highest standards through monitoring calls and documentation, checking the quality and accuracy of both.

To work collaboratively with the advisors to provide constructive feedback, only allowing cases to proceed once any actions have been completed.

To work collaboratively with colleagues within SFC.

Main, 'day to day' duties:

To maintain the highest possible standards of customer care and compliance:
a. Monitor calls and record the outcome of call monitoring.

b. Review documentation to ensure accuracy.

c. Provide written feedback to the advisors at each stage of the compliance process.

d. Record the outcome of monitoring for all cases audited.

e. To provide any requested data in relation to cases

f. To always strive to meet personal targets.

Other duties

To attend any relevant training provided
To engage with any process designed to enhance and improve service
Any other tasks in connection to the role that are deemed reasonable by the senior leadership team

PERSONAL AND OTHER DUTIES AND RESPONSIBILTIIES

To always demonstrate company core values through personal behaviour.
To actively keep updated with the company's services, procedures, best practice and regulatory requirements.
To develop professionally by attending courses, meetings, training events, workshops and seminars.
To demonstrate clear written and verbal communication skills.
To be highly selfmotivated and organised.
To make informed decisions.
A recognition and regard for observing confidentiality.
An ability to work on own initiative and meet set timescales.

QUALIFICATIONS AND TRAINING

CeMap 1,2 and 3

KNOWLEDGE AND EXPERIENCE

Industry knowledge preferable.
IT literate, particularly with Microsoft Office.

KEY SKILLS & BEHAVIOURS REQUIRED

Ability to demonstrate clear written and verbal communication skills.
Attention to detail.
A responsible and professional attitude.
Good people skills able to build relationships with colleagues and external stakeholders.
To act with integrity.
To be highly organised with the ability to plan and prioritise your own workload.
Calmness under pressure.
Decisionmaking ability.
Excellent interpersonal skills.

PREFERED
If you are a mortgage broker or have previously worked as a broker this would be an advantage.

EQUALITY AND DIVERSITY

All employees must ensure equality of opportunity and must not discriminate against customers, visitors, or colleagues, by reason of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership or pregnancy and maternity, part time or fixed term status, or trade union membership.

It is the responsibility of employees to promote equality and recognition of diversity on behalf of the company throughout the workplace.

HEALTH AND SAFETY

All employees have a legal duty of care to take reasonable care for the health and safety of themselves, and of other persons.

All employees have a responsibility to cooperate and report anything that may affect one's health and safety.

No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety or welfare.

Salary:
£20,000.00-£30,000.00 per year

Benefits: