Gateway Team Leader - Sunderland, United Kingdom - University of Sunderland

University of Sunderland

Verified Company

Sunderland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Gateway Team Leader:

Student Journey - The Gateway:

Location:

Sunderland Campus
Salary:

- £36,333 to £43,155 per annum

By annual incremental progression
Hours per Week:
37
Closing Date:
Sunday 09 July 2023
Reference:

The Gateway Service is the hub of all student enquiries.

Providing a physical and digital delivery of advice and guidance for students on issues affecting any aspect of their university life.

The Gateway Team Leader is responsible for managing the day-to-day operations of the Gateway service.

The post holder will provide operational leadership, supporting, motivating and training the Gateway Liaison Advisers enabling them to continuously offer a high level of customer service to our students.

We are looking for an inspirational individual who is passionate about delivering an excellent student-centered service. The post-holder will have experience in leading a front facing customer service team.

They will demonstrate the skills necessary to identify trends from data and develop initiatives to proactively address student administrative difficulties.

In addition, the post-holder will have excellent communication skills regularly liaising with professional service staff, academic staff and with external contacts.

The University of Sunderland has been awarded the Time/ Sunday Times University of the Year for Social Inclusion for 2021, follow the link below to see why

An Inclusive Place to Work - University of Sunderland - YouTube