- a role as part of a dynamic team using data and digital technology to transform health and care
- a range of opportunities to build your experience in an environment where your
work has a direct and positive impact - a real commitment to your personal and professional development with access
to a broad range of learning opportunities
Technical Operations Lead - Leeds, United Kingdom - NHS Digital
Description
About the role
Are you looking for an exciting new IT challenge? Would you like to support critical, high availability National Systems? Then NHS England has just the opportunity for you.
Technology and Digital innovation has never been so important to the NHS. It is front and centre to the NHS Long Term Plan and the continued commitment to improving health outcomes for patients. The NHS England Transformation Directorate has a mandate to deliver a very broad and complex set of products and services to support the transformation of health and care. We are recruiting for Technical Operations Leads to work within our Technical Operations team. About the role:
• This is a technical role working on a secure messaging platform, on new infrastructure with high availability across the dedicated NHS network, and using cutting edge technologies to provide integration and technical operations support for the NHS Production/Live environments.
• Working with a varied range of both internal and external stakeholders, our Technical Operations team provide a professional, efficient service and excellent end user technical support 24hrs a day, 7 days a week, 365 days of the year.
• The working pattern consists of 12 hour shifts (inclusive of breaks), 2 day shifts followed by 2 night shifts in a '4 shift on, 4 shift off' pattern, including over weekends and bank holidays. A salary enhancement of 27% is paid for working shifts.
About you
Some of the skills and experience we're looking for:
• Experience using a Service Management workflow tool.
• Experience of Services and Incident management processes.
• Proven ability to work consistently, methodically and reliably under pressure with attention to detail within tight timescales.
• Proven ability to work autonomously as well as an effective team member.
• Proven ability of taking responsibility for making decisions to move things forward.
• Proven ability to communicate effectively, both orally and by word.
• Ability to maintain specific specialised technical knowledge, provide detailed advice regarding their application and execute specialised tasks.
• Ability to diagnose technical issues, provide resolutions or workarounds for incidents and problems in an ICT environment.
• Good knowledge of a Linux based operating system e.g. Ubuntu or CentOS.
• Basic understanding of the concept of messaging principles.
• Understanding of how to handle sensitive information in a confidential manner.
What's in it for you