Service and Sales Assistant - Southampton, United Kingdom - Yugo

Yugo

Verified Company

Southampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Crescent Place, Southampton
40 hours per week
Monday to Friday with occasional evening/weekend work during peak times

- £23,795.60

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Southampton

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism.

Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy

Responsibilities:

Here's what you'll do:

Provide a friendly and professional customer service to students living in the residences
Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
Follow and implement all our operating procedures
Ensure that the safety and welfare of all our residents is always maintained
Organise and communicate social events for residents
Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications:

Here's what you'll need:

Great customer service and communication skills, being able to effectively engage with people at all levels
Be super personable and have a genuine passion for engaging with people
Ability to be proactive with strong problemsolving skills
Be really organised and able to spin lots of plates at once (metaphorical plates)
Good working knowledge of MS packages
Resilience and adaptability, as well as a great cultural diversity awareness

Preferred:

A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well apart from working with an amazing team of people you will also receive:

Competitive salary with annual discretionary bonus
5 weeks' annual leave
Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
Subsidised Health care & employee assistant program
Cycle to work scheme.
Social events and more