Pensions Administrator - Abbey Wood, United Kingdom - Hymans Robertson LLP

Hymans Robertson LLP

Verified Company

Abbey Wood, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients.

They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Pensions Administrator, within our Client Services team in our Edinburgh or London Office.

In this role you will deliver high quality administration services and assist members with various processes and queries, whilst also aiding and developing less experienced members of the team.

Though this is a varied role, your key tasks will include:

Accurately maintaining and updating member records.
Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
Act as a point of reference on technical issues and nonstandard cases.
Escalating complex technical queries and issues to the Team Leader and technical support team members.
Providing a consistent and efficient service to all internal and external client/members and in line with predetermined services levels.
Assisting the Principal Administrator and Team Leader to improve operational efficiencies.
Assist with annual and periodic scheme events.

To enjoy and succeed in this role, you will have:

Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
Ability to juggle multiple tasks and plan and organise workload effectively.
Effective communicator being clear and concise to clients, members.
A team player, working with own team, clients and internal stakeholders.
Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.

A more detailed list of requirements for this position is available within the role profile - which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
A collaborative and encouraging work environment where your thinking and ideas are encouraged.
On site mental health and wellbeing assistance.
A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our awardwinning learning portal, Aspire.
Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.

That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important.

We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.

For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.