Customer Service Advisor - Greater London, United Kingdom - Get Set UK

Get Set UK

Verified Company

Greater London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Outreach & Onboarding Officer

Job Type:
Full Time

Job Location:
Kennington/Walthamstow offices

Salary:
£ £28000

Are you looking for a job that will make a difference? Are you performance oriented and do you love helping people? We have great news for you. We found you a job at TheLightBulb - Get Set UK's sister company.

Key Responsibilities

Engage with customers that need support with getting back into work and enrolling them onto our Employability Programme.
Referring customers onto courses to support them back into work
Working with stake holders across 12 boroughs of London to help clients back into work
Completing registration on new referrals and ensuring they are processed
Send out weekly comms to external partners with current vacancies, opportunities and training to increase referrals for our jobready customers.
Source and build partnerships with multidisciplinary teams and agencies.
Be first point of contact to provide promotional & informative overviews of Get Set UK services, gaining participant commitment to positively focus on their employment journey.
Conduct initial screening checks for eligibility criteria on various programmes.
Collaborate with colleagues and external provision when necessary to promote Get Set services.
Provide a sense of authority to the customers and enable them to feel more confident & strengthened.
Demonstrate a willingness to learn and motivate others to develop and grow industryspecific knowledge and skills.
Deliver a highquality service in line with Get Set UK's delivery model.
Ensure compliance and accuracy with all aspects of service delivery.
Create awareness amongst the employers about our company's vision of equal opportunities and values.
Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.
Provide support to stakeholders to enable them to sustain employment through good practice and overcome any foreseen barriers.
Ability to travel to different locations across London
Experience in Sales, eg ability to sell courses, programme to clients
Experience in supporting vulnerable client groups, e.g., young care leavers, asylum seekers, care leavers, clients seeking employment, ex offenders
Understand the challenges faced by vulnerable client groups, people living with mental health conditions, substance misuse issues, a history of offending behaviour, homelessness.
Experience in assessing an individual's needs and the ability to tailor and deliver a support plan based on these.
Experience working with multiple agencies.
The ability to manage your own caseload and manage time effectively.
Competent in using IT systems to record visit updates.
Experienced in working in a targetdriven market and exceeding expectations.
Good diary management skills and knowledge of Microsoft Word/Outlook/Excel 365.