Customer Service Quality - London, United Kingdom - ISS Facility Services UK

Description

Job Description As the Customer Service Lead, your primary responsibility is to ensure the smooth operation of the Service Yards & Value Added Service, ensuring deliveries are made on time and within budget while upholding meticulous attention to detail.

Building and maintaining excellent working relationships with clients and other stakeholders is essential to your role.

As Customer Service Lead, you will also provide crucial support to the Key Account Coordinator and the FM helpdesk, particularly regarding deliveries and other service-related inquiries.

If you're ready to make a meaningful impact in ensuring operational excellence and customer satisfaction, we welcome you to join our team as the Customer Service Lead.

Ensure the smooth running of the Logistics office on a day-to-day basis to ensure that all daily operational and business requirements are met
Manage the Delivery Management System (DMS) - the online booking-in website including contractor access requests
Assist with the helpdesk operations to ensure inbox and calls are maintained to standards
Provide support on the managing of Contractors to site via the "CTracker"
to ensure customer satisfaction and a high quality of service and compliance are maintained at all times
Maintain and audit the DMS website system and data

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.

Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

In ISS, everyone has the opportunity to develop, grow and make a difference. #ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.