Data Center Customer Operations - Slough, United Kingdom - Equinix

Equinix

Verified Company

Slough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations

Job Summary
Conducts testing and basic installations, escalating issues as required.

Responsibilities
Installations

Installs ladder racks and fiber raceways
Builds/Installs cages
Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
Performs intracage and infrastructure installations
Installs and grounds cabinets and twopost racks

Queue Management

Escalates SRs that require additional information

Testing/Troubleshooting

Conducts carrier circuit testing

Cross Connects

Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intrabuilding cross connects

Documentation/Reporting

Maintains accurate notes and records of activity fulfillment in ticketing system

Projects

Supports fulfillment of projects with direction from senior staff

Training

Completes all assigned training in a timely manner

Customer Management

Supports customer satisfaction through timely and precise orders

Qualifications
Essential

Experience in Customer Service, Operation Centres
Knowledge of Cat5e / Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
Willingness to work a shift rota that includes day and night shifts

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.