Operations Manager - London, United Kingdom - Brite Recruitment Ltd

Brite Recruitment Ltd
Brite Recruitment Ltd
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

OPERATIONS MANAGER

SOUTHWEST LONDON

Up to £60,000 + Bonus + Benefits


A thriving Financial Institution based in Southwest London is looking for an Operations Manager to join their fast-paced and exciting team.


ABOUT THE ROLE


The Operations Manager will be responsible for the operations team consisting of an Assistant Operations Manager and 6 Operation Administrators.

You will ensure that you team deliver a high-quality service to all customers, solicitors and third parties,identifying and solving business needs.


BENEFITS
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more


RESPONSIBILITIES
As an Operations Manager your key duties will include:

  • Managing the operations team, tracking their progress through key quality metrics, identifying learning and development needs and reporting results to Senior Management
  • Building rapports with Senior members of staff and Stakeholder's direct reports and Head of Operations to effectively manage the operations team
  • Producing MI for government forms, and reporting quality and productivity metrics to Senior management
  • Increase the performance of team members through empowering, nurturing, encouraging an inclusive culture, and giving regular constructive feedback
  • Overseeing staff training, and compliance with business policies, procedures, SLAs and Governance and Compliance requirements

REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Operations Manager
, you must have:

  • Previous experience as an Operations Manager is essential and a Legal/Financial Services background is preferred
  • Preferably educated to degree level, or equivalent
  • Proven experience managing, coaching, and training individuals and a team effectively
  • Strong time management, organisational and prioritisation skills
  • Excellent communication and rapport building skills
  • Stakeholder management skills, with the ability to effectively manage conflict
  • Advanced IT Skills, including Microsoft office

NEXT STEPS
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