Customer Service Supervisor - Hitchin, United Kingdom - Hertfordshire CC

Hertfordshire CC

Verified Company

Hitchin, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Advert Information Job Title**:
Customer Service Supervisor

Location:
Hitchin

Starting Salary:
£23,620 with the opportunity to progress to a maximum of £26,845 per annum

Hours: 37 hours per week

Contract:
Permanent

Rethink your career and help reshape our libraries.
Today's public library is more than a collection of books. It's hub for community activities, a place to access digital technology, and a gateway to reading, information and wellbeing.

All of which means today's librarians need skills that are much more community focused. Modern librarians are inspiring, imaginative, outgoing - and passionate about access to learning. They come from all walks of life. Could you be one of them?

We're looking for a new Customer Services Supervisor at Hitchin to help us promote the library service to the wider community.

As well as managing a team of frontline Library Assistants, you'll work closely with the Library Manager to effectively run a vibrant tier one library.

You'll also lead by example, working directly with the public as well as the library staff.

It's a hugely varied role that could see you reading stories to children, directing older people to wellbeing resources, conducting a 1:1 with some of your staff, or carrying out varied administrative duties.

Success in this role depends more on life experience than formal experience.

We look for people who are great communicators and who are enthusiastic about taking on a wide range of different projects and initiatives.

As we'll need you to deliver to targets, you'll be well-organised and responsible, with some IT skills. If you have a background in business management or people management, so much the better.

This could be a first step to a long-term career in libraries management or a late-career role that allows you to work more locally and give something back.

Closing Date:

Interview Date:

Please ensure you are able to work the hours on the attached rota before applying

Benefits of Working for HCC:

Flexible Working Arrangements (depending on the role)
Excellent Career Development
Salary Exchange for Additional Benefits
Excellent Pension Scheme with Employer Contributions
Shopping Discounts
Support Groups & Wellbeing Schemes

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Supervision: What experience have you had in balancing an admin role with front line supervision?
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Customer Care: We strive to provide excellent service to all our customers. Please tell us how you have delivered outstanding customer service.
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Teamwork: Please tell us how you have supervised a reliable, flexible and supportive team and how you have used collaboration and delegation to achieve aims and objectives.
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Administrative Duties: Can you tell us what skills you have which would support maintaining Health & Safety, property and training requirements within the workplace.
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Organisation: Please tell us how you have organised and prioritised tasks and been methodical, and how you have collated data and returned to timescale.
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Frontline Service Delivery: Explain what interpersonal skills you have used to successfully resolve customer queries.

Please ensure you are able to work the hours on the attached rota before applying

Additional Information

Diversity:
We are an inclusive employer and value a diverse workforce

English Fluency:

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Job Reference:
HCC21501